It’s almost time for eligible health plans to authorize a vendor to administer the Qualified Health Plan (QHP) Enrollee Experience Survey.
The Quality Rating System rates health plans participating in a healthcare Exchange. Patients enrolling through an Exchange can compare quality and price for each plan, as well as star ratings assigned based on a number of quality measures mandated by the Centers for Medicare and Medicaid Services (CMS).
Eligible participating health plans must administer the QHP Enrollee Experience Survey. This survey asks enrollees about plan costs, customer service, coverage, and patient care. Responses to the QHP Enrollee Survey are used in the calculation of the health plan’s overall star rating.
The QHP Enrollee Survey must be conducted by an HHS-approved survey vendor between February and May. Health plans should authorize a vendor to administer the survey in January 2022.
SurveyVitals is an HHS-approved survey vendor ready to administer the QHP Enrollee Survey for your organization. Contact us today to learn more about how we can help you meet the Quality Rating System survey measures.