Whether or not your practice is administering the COVID vaccine to patients, it may be a good idea to have information and resources available to address questions about getting the vaccine. Here are some best practices for supporting your patients during this time.
- Ensure all staff understands current eligibility criteria and vaccine supply in your state. Have a system in place to educate all staff on any changes in these criteria.
- If your practice is administering the vaccine, make scheduling instructions available to patients. Ensure patients are aware of any proof of eligibility that is required in order to receive the vaccine. If patients schedule their vaccines through a patient portal, provide instructions on how to sign up and log in.
- If your practice is not administering the vaccine, provide resources to external information where they can learn more. These may include links to state and health district websites, or any local phones lines that have been set up for vaccine questions.
- Follow up on patient questions. If the patient reaches out with questions related to vaccine scheduling or eligibility, provide any information and resources you can--even if you are not able to schedule a vaccine for that patient.
- Provide consistent information. Create scripts, handouts, or response templates for discussing vaccine scheduling and availability with patients. This ensures that all staff communicate the same information and reduces the risk of causing confusion.
- Include information on your website and have resources available for patients at your practice for better visibility.