Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.
How does it work?
Based on a peer-reviewed study, emotional keywords found in your survey comments, words like “happy” and “sad," have been assigned a value between -100 and 100. In the Semantic Keyword module, you will find two gauges representing your percentile ranking against your peers (showing the percentage of those peers that score below you) and the mean score of your emotional comments from -100 to 100 (Negative to Positive). You will also find your percentile ranking over time and a list of the top 5, most-used positive and negative emotional keywords. These metrics can be viewed for 30, 60 and 90 day periods.
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For over 15 years, SurveyVitals has partnered with healthcare organizations to improve the patient experience using innovative technology. SurveyVitals offers comprehensive survey solutions, including a unique blend of digital experience surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals.
SurveyVitals 360° solution will help you:
- Gather feedback from your patients via text message, email, and automated phone call
- Identify improvement opportunities critical to the patient experience with a real-time analytics platform
- Keep clinicians engaged with automated alerts and feedback -- all within a mobile app
- Boost the number online reviews & positive ratings important to your business on sites like Google
- Better understand internal workplace culture with employee and physician satisfaction surveys.