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    gender-experience 1174-573-1

    Gender & Age - A Factor in Patient Ratings

    Check out some key takeaways from our Q1 ratings-by-gender wrap-up.

    Below are results from 300,660 SurveyVitals® patient surveys for both the Anesthesia Patient Satisfaction Survey (ASPQ) and the Standard Patient Satisfaction Questionnaire (SPSQ).

    Anesthesia APSQ



    Most Satisfied

    Females 25-34





    Women 25 to 34 anesthesia satisfaction


    Least Satisfied

    Females 75+





    Women 25 to 34 anesthesia-satisfaction


     

     

     

     

     

    Using the likert scale of 1-5, the following chart shows gender plots of the Anesthesia patient satisfaction composite score (the mean of all rating questions excluding the overall rating) vs age group.

    APSQ Demographics


    Anesthesia APSQ

    Age Group Breakdown

    Individuals aged 25-34 were the most satisfied with
    their anesthesia provider when compared to other age groups

    Individuals aged 75+ were least satisfied with their anesthesia
    providers than their younger counterparts.

    APSQ Composite


    Outpatient SPSQ



    Most Satisfied

    Females 65-74

      
              Women 25 to 34 anesthesia satisfaction


    Least Satisfied

    Males 18-24


                  Women 25 to 34 anesthesia satisfaction
     
     
     

     

     

     

     

    Using the likert scale of 1-5, the following chart shows gender plots of the Standard patient satisfaction composite score (the mean of all rating questions excluding the overall rating) vs age group.

    SPSQ Demographics


    SPSQ

    Age Group Breakdown

    Individuals aged 18-24 were the least satisfied with their health providers when compared to their older counterparts.

    Alternatively, individuals aged 65-74 were the most satisfied with their provider.


    SPSQ Composite


    *Results derived using composite mean scores from 300,660 completed SurveyVitals patient surveys collected between January 1, 2016, through March 31, 2016 (Quarter 1).


    What do you think? Does this correlate with your experience? Do you change care based on gender or demographics? Join the conversation now.

     

    About SurveyVitals

    For over 15 years, SurveyVitals has partnered with healthcare organizations to improve the patient experience using innovative technology. SurveyVitals offers comprehensive survey solutions, including a unique blend of digital experience surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals.

    SurveyVitals 360° solution will help you:

    • Gather feedback from your patients via text message, email, and automated phone call
    • Identify improvement opportunities critical to the patient experience with a real-time analytics platform
    • Keep clinicians engaged with automated alerts and feedback -- all within a mobile app
    • Boost the number online reviews & positive ratings important to your business on sites like Google
    • Better understand internal workplace culture with employee and physician satisfaction surveys.

    April 25th, 2016 Categories: Anesthesia, outpatient, Product Features, age, featured, gender, patient experience