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    2018 Year in Review

     

    Year in Review 2018 SurveyVitals
    SurveyVitals 2018 Year Stats

    The patient experience is improving because of your dedication. Here are some remarkable metrics you were a part of in 2018.

    Over 2 million surveys were completed last year, providing feedback on more than 31 million questions and bringing in over 2 million comments. Patient comments were overwhelmingly positive--there were 57 positive words for every one negative word!

    Patients aged 64-75 years old were the best respondents, with the highest response rates for email, SMS, and overall. The most satisfied patients were males 25-34 years old for APSQ, and females 65-74 years old for SPSQ.

    Our clients logged in over 124,000 times last year and received 138,000 low score alerts and 18,000 contact requests. This helped drive improvement in every area of care, but the most improved areas were Privacy Respected for APSQ and Communication for SPSQ.

    Thank you for working with SurveyVitals to help your patients and your organization. We look forward to helping you continue to meet your patient experience goals in 2019!

     

    About SurveyVitals

    For over 15 years, SurveyVitals has partnered with healthcare organizations to improve the patient experience using innovative technology. SurveyVitals offers comprehensive survey solutions, including a unique blend of digital experience surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals.

    SurveyVitals 360° solution will help you:

    • Gather feedback from your patients via text message, email, and automated phone call.
    • Identify improvement opportunities critical to the patient experience with a real-time analytics platform
    • Keep clinicians engaged with automated alerts and feedback -- all within a mobile app
    • Boost the number online reviews & positive ratings important to your business on sites like Google
    • Better understand internal workplace culture with employee and physician satisfaction surveys.

     

    January 8th, 2019 Categories: Anesthesia, notifications, outpatient, Portal, Response Rates, Patient feedback, featured, Improvement, patient experience, Surveys