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    Challenge Mode Highlight

    Feature Highlight: Challenge Mode

    Have you set up a challenge yet? Using Challenge Mode, you can create a competition between your providers to encourage improvement. Once the competition is live, you can monitor the results in real-time from your dashboard.

    During Challenge Mode setup, choose questions or question areas you want to focus on. At the end of the challenge, the clinician with the highest scores in these categories is deemed the winner.

    Note that you must be an administrative user with ‘Organization’ permissions to launch a challenge. From the ‘Challenge’ tab in your portal, you can view current challenges, leaderboards, and historical data.

    Why create a challenge?

    Challenges can create a bit of friendly competition among clinicians. Target questions or question areas where you would like to see improvement in patient experience scores. This can be a fun way to start some friendly competition and encourage provider engagement. Offer prizes or other incentives to encourage providers to achieve the highest possible scores.

    Setting up a challenge

    Ready to get started? Here’s how to set up a challenge:

    Navigate to the Challenge page within your portal.

    Challenge Mode

    On the Challenge page, click “+Create” and follow the prompts as they appear in the pop-up menu.

    Challenge Mode

    Participants will receive an email notifying them of the challenge. Once enough surveys have been collected, results will automatically update in the leaderboard. Clinicians can check the rankings from their portal login.

    More resources

    For more information about Challenge Mode, check out the resources in the Help section, or contact your dedicated support team members.

     

    About SurveyVitals

    For over 15 years, SurveyVitals has partnered with healthcare organizations to improve the patient experience using innovative technology. SurveyVitals offers comprehensive survey solutions, including a unique blend of digital experience surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals.

    SurveyVitals 360° solution will help you:

    • Gather feedback from your patients via text message, email, and automated phone call
    • Identify improvement opportunities critical to the patient experience with a real-time analytics platform
    • Keep clinicians engaged with automated alerts and feedback -- all within a mobile app
    • Boost the number online reviews & positive ratings important to your business on sites like Google
    • Better understand internal workplace culture with employee and physician satisfaction surveys.

    February 3rd, 2021 Categories: Portal, Improvement, patient experience